Privacy Policy
Last updated: 31 December 2025
Impact Starts Here (impactstartshere.com.au) respects your privacy. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website and interact with our services.
We aim to manage personal information openly and transparently, consistent with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. Who We Are and How We Operate with Partners
Some Impact Starts Here activities (including fundraising and project delivery) are conducted in partnership with Rotary clubs and governed through Rotary Australia World Community Service (RAWCS) Ltd. In those cases, relevant RAWCS policies — including Privacy, Communication & Transparency, Child Safeguarding, Complaints and Whistleblowing — may also apply.
2. What Personal Information We Collect
a) Information you provide directly
Name, email address, phone number and any details submitted via contact forms, enquiries or event registrations. Donation-related details (donor name, contact details, donation amount, date, reference), noting that payment processing is handled by RAWCS.
b) Content you choose to share
Messages, feedback, project suggestions, testimonials and (where provided) photos/videos and related permissions.
c) Website usage information
IP address, browser type, device identifiers, pages visited, time/date stamps and basic analytics data via cookies and similar technologies.
3. Why We Collect and Use Your Information
We may use personal information to:
- Operate, maintain and improve the website and services
- Respond to enquiries and provide updates you request
- Administer donations, events, registrations and supporter communications
- Publish project impact reporting and donor recognition (where appropriate and with consent)
- Prevent fraud, misuse and security incidents
- Meet legal, regulatory, audit and governance obligations including partner reporting where projects are governed through RAWCS
4. Images, Stories, Dignity and Consent
We take ethical, respectful communication seriously, especially when images or stories involve vulnerable people or children. Where we collect or publish photos, videos or stories from project locations, we seek appropriate consent and present people with dignity and accuracy, aligned with RAWCS communications expectations.
Children: We do not knowingly collect personal information from children under 16 via this website. If you believe a child has provided personal information, contact us and we will take reasonable steps to remove it.
5. Disclosure of Personal Information
We may disclose personal information to:
- Service providers who help operate the website (hosting, email platforms, analytics)
- Partner organisations involved in project governance and delivery (including Rotary clubs and RAWCS where relevant)
- Professional advisers (auditors, accountants, legal advisers) where required
- Regulators or law enforcement where required or authorised by law
6. Donations and Payments (RAWCS-managed)
Impact Starts Here does not collect, store or process donations directly. All donations linked from this website are processed exclusively through Rotary Australia World Community Service (RAWCS) Ltd via official RAWCS donation portals:
When you click a donation link you are redirected to a RAWCS-controlled website. Impact Starts Here does not receive or store your credit card details.
7. Cookies and Analytics
We may use cookies and similar technologies to remember preferences, understand how visitors use the site and improve site performance. You can control cookies through your browser settings, though disabling them may affect functionality.
8. Data Security and Retention
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure, including administrative and technical safeguards. We retain personal information only for as long as needed for the purpose collected, or as required for legal, governance, audit or reporting obligations.
9. Access and Correction
You may request access to personal information we hold about you and request corrections if it is inaccurate, out of date, incomplete, irrelevant or misleading. We will respond within a reasonable timeframe and in accordance with applicable law.
10. Complaints
If you have a privacy complaint or concern, contact us first and we will work to resolve it. If your concern relates to a RAWCS-governed activity, RAWCS also provides complaints and whistleblowing pathways.
11. Changes to This Policy
We may update this Privacy Policy from time to time by publishing the revised version on this page. The "Last updated" date will reflect any changes.
12. Contact Us
For privacy enquiries, access or correction requests, or concerns:
Haran Ramachandran
Impact Starts Here
25/1 Maitland Place, Norwest NSW 2153, Australia
rotary.haran@gmail.com